The Beneficiaries are examined at the Wellness Centres
on first come first serve basis. Requested to
However, beneficiaries who are very sick or being
carried to the unit for consultation, the infirm or attending in an Ambulance
or any other circumstance which warrants an out of turn consultation shall be
seen on a priority basis when brought to the notice of the Medical Officer.
Wherever the Beneficiaries and their families present
together, efforts will be made to see such cases so that they are seen as a
family, unless as desired by the beneficiary or the circumstances so dictate.
Preference shall also be given to Senior Citizens (80+) and Persons With Disabilities for an
out of turn consultation and issue of medicines.
The 80+ seniors are requested to respect the privacy of
the ongoing consultation and wait till the person completes his/her
consultation before entering the consulting room.
However, when more than one senior citizen is awaiting
their turn then they shall be seen as per their position in the queue, as it
would be difficult to set norms for determining their
inter seniority in the time frame available for consultation.
Further, in the morning hours priority would be given
to school children in uniform needing to go to school after the consultation;
As also Serving Employees needing their fitness certificates for reporting for
duty on expiry of Medical Leave.
Always bring CGHS card (plastic/ self-printed) during every visit
For patients who have taken online appointment, the
time slot allotted is only the reporting time and not the consultation time.
Always carry previous prescriptions/results with you
for each visit.
There are lot of sick patients in the wellness centre.
Silence is appreciated.
You are requested to turn phone into silent mode
before entering the consulting room.
Patience is always appreciated.
Approach CMO in charge for all your grievances.
Ensure that the quantities of all the medicines are
correct before leaving the pharmacy counter itself.
Issue of Medical certificate is at the discretion of treating Medical officer.
Referral letters are not issued to patients who are
As per CGHS guidelines there is no provision for OPD
referrals to private empanelled hospitals except in satellite towns of NCR(FAQ).
Private Doctor prescriptions are not normally
honoured. It is at the discretion of the treating Doctor at the Wellness Centre.